Please enter your tracking number below. If your tracking number doesn't work, feel free to contact us at info@sitesurvusa.com.

 

Frequently Asked Questions (FAQs)

How can I track my package?

To track your package, enter your tracking number in the input box provided on this page and click the "TRACK" button. The "TRACK" button will give you real-time updates on your package's whereabouts. The tracking results will be displayed once processed.

Where can I find my tracking number?

You can find your tracking number in the shipping confirmation email we sent when your order was shipped. It should be provided in that email. Enter the tracking number in the input box on this page and click the "TRACK" button to get real-time updates on your package's whereabouts. If you cannot locate your tracking number or have any questions, feel free to reach out to our support team at info@sitesurvusa.com for further assistance. We're here to help!

What should I do if my tracking number doesn't work?

If you encounter any issues with your tracking number, please double-check the number for accuracy. Ensure there are no spaces or additional characters. If the problem persists, feel free to reach out to our support team at info@sitesurvusa.com for further assistance.

How long does it take for tracking information to update?

Tracking information usually updates within a few hours after the package is picked up by the carrier. However, it may take slightly longer during peak shipping periods or if the carrier's systems experience delays.

Can I track multiple packages at once?

Currently, our tracking system supports tracking a single package at a time. To track multiple packages, you will need to enter each tracking number separately.

Is tracking available for international shipments?

Yes, our tracking system is designed to support both domestic and international shipments. However, please note that tracking information for international packages may be subject to varying levels of detail depending on the destination country and local carrier.

Can I track my package without an account?

Yes, you do not need to create an account to track your package. Simply enter your tracking number in the input box and click the "TRACK" button to get real-time tracking updates.

What should I do if my order was damaged during shipment?

Upon tracking your order, your order status may indicate one of the following:

  • Damaged in transit
  • Damage reported
  • Attempt - contact refused shipment
  • Contact/consignee refused shipment at pre-call

If your order status indicates damage during shipment or the shipper has stopped delivery, call Target.com Guest Services at 1-800-591-3869 for help with return or replacement options. If you received an order that was damaged during shipping, you can request a replacement or refund online. Get information aboutrequesting a replacement or refund.

What if I have other questions or need additional assistance?

If you have any other questions, concerns, or need further assistance with your package tracking, please don't hesitate to contact our dedicated customer support team at info@sitesurvusa.com. We are here to help you throughout the tracking process and address any queries you may have.